Warning light or breakdown
Capture whether the vehicle runs, current location, warning indicators, noises, and towing status without diagnosing the cause.
Auto repair CRM
CRM for Auto Repair Shops
Revenue Sol gives auto repair shops one place to capture vehicle and symptom details, organize customer conversations, schedule service, follow up on estimates, send invoices and payment links, and request a review after completed work. AI can handle approved intake and scheduling on eligible plans while staff control diagnosis and repair advice.
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Supported connections
QuickBooks OnlineStripeTwilioRingCentralRetell AIGoogleMetaSendGridWebsite Widget
Availability and setup requirements vary by plan and provider account.
Calls and inquiries
What independent auto repair shops and multi-bay service centers need to capture
Start with the customer's actual request, preserve context, and route decisions that require staff expertise.
Maintenance request
Record requested maintenance, mileage, preferred day, transportation needs, and whether the customer has visited before.
Estimate or status question
Attach the conversation to the vehicle and open job, then route pricing approvals and technician updates to staff.
Intake
Information to collect before the handoff
- Customer and callback details
- Year, make, model, mileage, and VIN when available
- Symptoms in the customer's own words
- Driveable or towing status
- Requested timing and transportation needs
- Existing estimate or repair-order reference
Relevant features
The Revenue Sol tools used in this workflow
- Unified call, SMS, and email history
- Contact and vehicle context
- Calendar and appointment reminders
- Estimate and invoice follow-up
- Secure payment links
- Post-service review requests
Example workflow
From first auto repair inquiry to a closed customer record
1
Capture the vehicle request
Create or match the customer, record vehicle details, and preserve the original description of the problem.
2
Book or route
Offer configured maintenance slots or route breakdowns, towing, warranty, and uncertain requests to an advisor.
3
Follow the estimate
Keep approvals, questions, and reminders tied to the open estimate and repair record.
4
Close the loop
Send the invoice or payment link, record completion, and request a review at the approved time.
Human handoff
Cases automation should not decide
- Diagnosis, repair recommendations, safety decisions, and final estimates
- Stranded motorists or crash-related situations
- Warranty, insurance, dispute, or refund conversations
- Any answer not supported by current shop policy
Setup requirements
What your team must configure
- Current services and appointment durations
- Vehicle intake questions
- Shop hours and service area
- Advisor handoff route
- Estimate approval and update process
- Connected phone, calendar, and payment providers
Verified pricing
Core CRM starts at $99/month
The AI Employee and AI receptionist begin on Professional at $199/month. Growth is $399/month. Annual billing and current limits are listed on the pricing page. Facts last verified September 4, 2026.
FAQ
Frequently asked questions
No. It can capture symptoms and route the inquiry, but diagnosis, safety guidance, repair recommendations, and estimates remain with qualified shop staff.
Vehicle and job context can be recorded with the customer workflow; confirm the exact record setup during onboarding for your shop.
Staff can use supported messaging and automations for approved status updates while keeping the conversation with the customer record.
The AI Employee and AI receptionist begin on Professional. Starter provides core CRM and communication tools without the AI Employee.
Keep exploring
Map Revenue Sol to your auto repair workflow
Use the live demo to review intake, routing, booking, follow-up, billing, and human handoff before choosing a plan.